Sign in

Use this page to sign in, to get a new password, or to fix a sign-in error.

Before you start

• You need an account. An administrator creates it and Winlium emails you an invite. If you have not activated your account yet, see Accept an invite.
• You need the email address and password for your account.
• If your account needs a one-time code, you need access to that email inbox.

Sign in with your password

1. Open the sign-in page

   Open your company's Winlium address in your browser. The page is called Login to your account. If you are already signed in, Winlium sends you straight to the Home screen.

2. Enter your email

   Type your email in Email.

3. Enter your password

   Type your password in Password.

4. Select Login

   Select Login. The button shows a spinner while Winlium checks your details.

5. Continue

   If your account needs a one-time code, go to the next section. If not, Winlium shows Login successful and opens the next screen. See What happens after you sign in.

Enter the one-time code

An administrator can turn on Require Verification Code at Login for a user. Only those users see this step. If your account does not have it on, you never see it.

When it is on, Winlium emails you a 6-digit code as soon as your password is accepted. The screen changes to Check your email. It says "Enter the 6-digit verification code we just sent you".

1. Open your email

   Find the email with your code. Winlium also shows "A verification code has been sent to your email" on the screen.

2. Type the code

   Type the six digits in Verification code. The box accepts six characters.

3. Select Verify

   Select Verify. If the code is right, you are signed in.

Rules for the code:

• The code works for 15 minutes.
• You have 5 wrong tries. After the fifth wrong try the code stops working, even if you then type the right one.
• A code works once.
• There is no Resend button. To get a new code, select Back to login, then sign in again with your email and password. Winlium sends a fresh code and the old one stops working.
• Each new sign-in attempt counts toward a limit. Winlium allows about 5 sign-in attempts and 5 code attempts in 15 minutes. If you hit the limit, wait and try again later.

What happens after you sign in

Winlium decides where to send you.

Favourite module

On the Home screen, each module card has a star in its top-right corner. Select the star to save that module as your quick launch page. The next time you sign in, Winlium opens that module instead of Home. Select the star again to remove it. Winlium shows a short message: Favourite Saved, Favourite Updated or Favourite Removed.

The "Welcome back" popup

If you have unread notifications, a popup called Welcome back appears a moment after the next screen opens. It says "You have 3 unread notifications waiting for you." (The number is an example.) You have two choices:

• Select View notifications to open your notifications page.
• Select Go to dashboard to close the popup.

The popup does not appear when you have no unread notifications. It also does not appear when you were sent to Choose a company first.

Forgot your password

1. Open the page

   On the sign-in page, select Forgot your password? next to Password.

2. Enter your email

   Type your email in Email.

3. Send the link

   Select Send reset link. The button shows "Sending..." for a moment.

4. Read the message

   The screen changes to Check your email. It says "If an account exists for that email, we've sent a link to reset your password." Select Back to login to return.

5. Open the email

   Open the email "Reset your Winlium password" and follow its link.

Things to know:

• Winlium shows the same message whether or not the email has an account. This protects your account.
• Winlium only sends the link for accounts that are active. If you were invited but never activated your account, use your invite email instead. See Accept an invite.
• The reset link works for 1 hour and for one use.
• If the email does not arrive, check your spam folder, then try again.

Choose a new password

The link in your email opens the Reset your password page. It says "Choose a new password below".

1. Type the new password

   Type it in New Password.

2. Confirm it

   Type the same password in Confirm New Password.

3. Select Reset password

   Select Reset password. The button shows "Resetting..." for a moment.

4. Sign in

   Winlium shows "Password reset — please log in with your new password" and opens the sign-in page. Sign in with the new password.

Signing out and session limits

• To sign out, open the account menu at the top right and select Log out.
• Your session can end by itself. Winlium then shows "Your session has expired. Please login again." and opens the sign-in page. Sign in again.
• An administrator can deactivate your account. You then lose access straight away and see "Your account is inactive. Please contact your admin."

Fix sign-in errors